Refunds and returns

If a book turns up damaged or wrong, that is our problem to fix, and we would rather fix it quickly than argue about it.

The window

You have 7 days from the day your book is delivered to raise a return. After that we can still talk, but we cannot promise anything.

What we take back

• The book arrived damaged, torn, or soaked.
• You were sent the wrong thing.
• Pages are missing, blank, bound out of order, or printed badly.

Send a photograph with your email. It settles almost every case in one reply and saves you posting anything back.

What we do not take back

A book you have read and changed your mind about. Nothing here is a subscription and nothing renews, so there is nothing to cancel later.

How to start one

Email harfstudios@gmail.com with your order number and a photograph. Your order number is in the confirmation email and on your order page.

How long the money takes

We approve or reply within two business days. Once approved, the refund goes back to whatever you paid with, in full, including the shipping we absorbed. Your bank then takes five to seven business days to show it, which is out of our hands.

Where a replacement suits you better, say so. We will send one instead, and you keep the damaged copy.

Cancelling before it ships

Write to us any time before dispatch and we will cancel and refund in full, no questions and no fee. Once the parcel is with the courier, it becomes a return.